Refund policy

Returns & Refunds

We offer a 30-day return window from the date you receive your item — longer than the legal minimum, because we want you to be genuinely happy with what you buy.

To be eligible for a return, your item must be unplayed, in its original packaging, and in the same condition you received it. You'll need proof of purchase (your order confirmation is fine). Return postage is your responsibility unless the item is faulty or not as described.

To start a return, contact us at info@vinylmandi.co.uk.

Damages and issues

Please check your order as soon as it arrives and get in touch straight away if anything is defective, damaged in transit, or not what you ordered — we'll sort it.

Records once played

Because vinyl is a physical, playable product, we ask that records are returned unplayed wherever possible. If a record is returned played and shows signs of use beyond inspection, we may not be able to offer a full refund outside of your legal 14-day cancellation right, though this will always be assessed fairly and individually.

Sale and clearance items

Items in our clearance section are included within your legal 14-day cancellation right, but are excluded from our extended 30-day goodwill policy — sale items are final beyond the legal minimum.

Refunds

Once we've received and checked your return, we'll let you know if it's approved. Approved refunds are processed within 10 business days to your original payment method — please allow extra time for your bank to show this. If more than 15 business days pass after approval with no refund showing, contact us at info@vinylmandi.co.uk and we'll chase it.